Quick answer: The company that runs the international Terminal 2 at Cam Ranh Airport (CXR) says it gives elderly and less mobile passengers free assistance inside and outside the building, but the wheelchair itself is booked through your airline, at least 24 hours before departure. Vietnam Airlines and Vietjet publish the same 24-hour cut-off, and the Vietnam Airlines online form closes earlier, at 36 hours. Inside Terminal 2, the operator's indoor map shows a lift for every group of boarding gates, toilets at 20 points across three levels and a clinic open around the clock, though it does not mark which toilets are adapted.
Two terminals, two operators
Cam Ranh is one of 22 airports run by Airports Corporation of Vietnam (ACV). Its international Terminal 2, in service since 2018, belongs to a separate company, Cam Ranh International Terminal Joint Stock Company (CRTC), and domestic flights use a separate domestic terminal. Almost everything published about assistance at CXR comes from the CRTC website and describes Terminal 2. The ACV website did not load when this guide was checked on 29 September 2026, so the domestic building is covered here through airline rules and national guidance only.
What the terminal operator promises
The CRTC special assistance page makes three commitments. The elderly and physically less mobile receive assistance with special services, inside and outside the terminal, free of charge. Wheelchairs come through pre-arrangement with the airline you are flying, and the operator recommends making that arrangement at least 24 hours ahead. For anything medical, its customer service officers send passengers to the clinics, which also answer a hotline on +84 852 400 001.
The facilities page places that clinic at three points, all open 24 hours: by the immigration area on level 1, in the check-in area on level 2, and airside on level 2. The information counter answers on +84 258 397 7800 and the operations desk on +84 258 397 7988. Free baggage trolleys wait at both level 2 entrances and at the reclaim belts. The transfer guide adds one line aimed at this reader: arrive early if you have special assistance needs.
Booking the wheelchair with your airline
Since the chair comes through the airline, the booking decides whether it is waiting at the counter. The terminal's airline directory lists 44 carriers. Two Vietnamese carriers on it, Vietnam Airlines and Vietjet, publish their rules in English, and the rules differ in useful ways.
| Rule | Vietnam Airlines | Vietjet |
|---|---|---|
| Deadline | 24 hours before departure by sales office or Contact Center (1900 1100 in Vietnam, +84 24 3832 0320 from abroad); 36 hours by online form | 24 hours ahead, through a Vietjet ticketing office or the Contact Center |
| Price | No charge | Not stated on that page |
| What is covered | Wheelchair in the cabin, on and off the aircraft and on the apron | Three levels: WCHR, WCHS and WCHC |
| Companion | No companion rule on the page; where an airport lacks special equipment, staff work with companions | WCHS passengers must fly with a companion aged 18 or over, one per passenger |
| Your own chair | Carried outside the free allowance at no charge; give size, weight, folding ability, gas shock absorber and battery type | Not covered there |
| Health | Accepts passengers who need no medical clearance | Medical clearance required in case of illness |
Vietjet sorts requests by what you can manage on your own. WCHR passengers can climb aircraft steps and reach their seat, and need help only over the distance to the aircraft. WCHS passengers cannot manage steps but can walk to their seat. WCHC passengers cannot move unaided at all. Vietjet carries no onboard wheelchair, so it accepts WCHC passengers as WCHS if they agree to that condition. It offers no stretcher or medical oxygen service.
Vietnam Airlines asks wheelchair passengers to reach the airport one hour before the normal check-in time. The Terminal 2 departure guide says counters open three hours ahead and close 50 minutes before boarding time. The other 42 carriers in the directory set their own deadlines, so read your airline's page rather than assume 24 hours.
Getting around Terminal 2
The operator's indoor map draws Terminal 2 on three levels. Departures start on level 2, with entrances A and B, check-in rows A to H, departure immigration and the lounges. Level 1 holds arrival immigration, the visa on arrival desk and gates 4 to 7. At ground level are baggage belts 1 to 4, customs and gates 1 to 3 and 8 to 10.
| Level | Main areas on the map | Lift points | Toilet points |
|---|---|---|---|
| Level 2 | Both entrances, check-in, departure immigration, three lounges, first aid, information counter | 6 | 9 |
| Level 1 | Arrival immigration, visa on arrival, health quarantine, gates 4 to 7 | 4 | 5 |
| Ground | Baggage belts 1 to 4, customs, gates 1 to 3 and 8 to 10, remote arrival gate, domestic terminal marker | 8 | 6 |
Lift labels on the map follow the gates: one serves gates 1 to 3, one gates 4 and 5, one gates 6 and 7, and one gates 8 to 10, each with a stop on level 2. Two public lifts link the ground floor with level 2; for one of them, its map label says it also stops at level 1. The map also shows 12 escalators. In a fire, the operator's emergency steps say not to use lifts, so stay with your assistance agent.
Boarding by bridge, bus or steps
The base drawing of the indoor map shows four jet bridges, each within about 25 metres of one of gates 4 to 7 on level 1. The other six gates sit at ground level, and CRTC does not publish which gate a flight will use or how each gate boards. That detail decides which Vietjet category fits you, so ask your airline how your flight boards when you book.
The national picture is firmer. A note from the Civil Aviation Authority of Vietnam (CAAV), dated 19 August 2024, says every Vietnamese airport, airline and ground handling company has procedures to help passengers with disabilities from the public area to the aircraft and back, including at boarding bridges and on apron buses, and that airports hold lifting vehicles and wheelchairs. Vietnam Airlines lists nine Vietnamese airports without specialist equipment, where its staff rely on companions to get passengers on and off. CXR does not appear on it.
Toilets, seating and ramps
The indoor map marks toilets at 20 points, but no entry says whether it has an adapted cubicle. The CAAV note says all airports in Vietnam set aside seats for passengers needing help, marked with stickers and signs in gate lounges, and provide separate toilets and drinking water for passengers with disabilities. It adds that most airports have lifts and ramps, and names four without ramps: Dong Hoi, Ca Mau, Rach Gia and Con Dao. CXR is not one of them. Ask your assistance agent or the information counter where the nearest adapted toilet is before you clear security.
Changing between international and domestic flights
A connection from an international arrival to a domestic flight means going landside. The CRTC transfer guide lists immigration, baggage claim, customs and the public arrival area, then signs to the domestic terminal, with staff on hand to assist with transfer procedures. If the two flights are with different airlines or on separate tickets, book the wheelchair with each airline, because the terminal operator's wheelchairs come through airline pre-arrangement.
On the day: who to ask
- Your airline's check-in counter on level 2, first.
- Information counter, level 2: +84 258 397 7800.
- Clinic hotline, open 24 hours: +84 852 400 001.
- Ground handling agents named in the airline directory: SAGS, listed for Vietjet, on +84 258 625 3117; AGS, listed for Vietnam Airlines, on +84 258 3971 888.
- CRTC operations: +84 258 397 7988, or email [email protected].
For the full layout, see our Cam Ranh Airport terminals guide. The departures guide covers check-in, and the arrivals guide covers the walk out. Our guide to airlines at Cam Ranh covers the carriers themselves.
Sources
- Cam Ranh International Terminal JSC (CRTC) website, read 29 September 2026: special assistance, facilities and services, departure guide, transfer guide, policies, contact and airline directory pages.
- CRTC indoor map of Terminal 2 and its map data: lifts, escalators, toilets, gates, clinic and information counter by level.
- CRTC "Our story" page: Terminal 2 in service since 2018.
- Airports Corporation of Vietnam introduction on the Da Nang Airport website: the 22 airports ACV runs, including Cam Ranh.
- Civil Aviation Authority of Vietnam, note on assistance for passengers with disabilities, 19 August 2024.
- Vietnam Airlines, "Passengers with wheelchairs" page, read 29 September 2026.
- Vietjet, "Special Services" page, read 29 September 2026.
